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ServiceNow CIS-SM Exam
Certified Implementation Specialist - Service Mapping (Page 2 )

Updated On: 12-Jan-2026
Page 2 of 13
PDF with 106 Questions

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

  1. Understanding of XML, Regex, Delimited text, and JSON
  2. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
  3. Scripting capabilities with respect to Unix and Windows commands
  4. Intermediate or above Windows and Unix administration skills
  5. Sufficient skills to build an enterprise web site
  6. Understanding of relational database theory

Answer(s): A,B,C,D


Reference:

https://www.servicenow.com/services/training-and-certification/service-mapping- implementation.html



In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

  1. Task, Description, Created
  2. Node, Type, Resource, Number
  3. Source, Number, Task
  4. Source, Node, Type, Resource

Answer(s): D


Reference:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0756521#:~:text=If%20the%20Message%20Key%20is,fields%20populate%20the%20Message%20Key.



In Service Mapping, when an application is identified as a Generic application, which one of the following is the cause?

  1. No Pattern Identification Section matches
  2. No Pattern Identification and Connection Section matches
  3. No Identification Rule exists
  4. No Pattern Connection Section matches

Answer(s): A



Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?

  1. Management IP address
  2. MAC address
  3. Public IP address
  4. MIB address

Answer(s): A



Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?

Version 5.2.0

  1. Version (\.*)
  2. Version\s+(\d+\.\d+\.\d+)
  3. Version (\d+)
  4. Version (\d+).(\d+).(\d+)

Answer(s): A


Reference:

https://community.servicenow.com/community?id=community_question&sys_id=7dac1ed1db8b5494190b1ea6689619cc



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