QUESTION: 1

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Understanding of XML, Regex, Delimited text, and JSON
Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
Scripting capabilities with respect to Unix and Windows commands
Intermediate or above Windows and Unix administration skills
Sufficient skills to build an enterprise web site
Understanding of relational database theory

Answer(s): A,B,C,D

Reference:

https://www.servicenow.com/services/training-and-certification/service-mapping- implementation.html

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QUESTION: 2

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Problem Management: Number of Incidents per Known Problem
Incident Management: Mean Time to Resolve
Event Management: Signal to Noise Ratio
Change Management: Number of Major Changes

Answer(s): B

Reference:

https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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QUESTION: 3

How many ServiceNow instances can one MID Server connect to?

1
5
Up to 255
Unlimited

Answer(s): A

Reference:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid-server/concept/c_MIDServerConnectionPrerequisites.html

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QUESTION: 4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Class Change
Class Upgrade
Class Switch
Class Downgrade

Answer(s): B

Reference:

https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

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Free CIS-SM Exam Braindumps (page: 2)

Pass your Certified Implementation Specialist - Service Mapping exam with these free Actual Questions and Answers

QUESTION: 1

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QUESTION: 4

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