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ServiceNow Certified System Administrator Questions 201–208 (page: 27)

Updated On: 15-Jun-2026

What type of query allows you to filter list data using normal words, instead of the condition builder?

  1. Natural Language Query
  2. Alexa Query
  3. Machine Learning Query
  4. Predictive Intelligence Query
  5. Auto-suggest Query

Answer(s): A



Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

  1. One Approval can have many Requests
  2. One Request can have many Requested Items
  3. One Requested Item can have many Approvals
  4. One Requested Item can have many Catalog Tasks
  5. One Cart can have many Requests

Answer(s): B,D,E



On a filter condition, which component is always a choice list?

  1. Operator
  2. Filter Criteria
  3. Operation
  4. Match Criteria

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/common- ui-elements/concept/c_ConditionBuilder.html



A Role is defined as what?

  1. A collection of permissions
  2. A set of user access policies
  3. A Persona in a workflow
  4. A set of access control rules

Answer(s): A


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/roles/concept/c_Roles.html



A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator.
What could be the cause of this issue?

  1. Create New module has a broken link
  2. Known intermittent issue with U115
  3. User should be using Chrome instead of Explorer for their browser
  4. User has read role, but not the write role on the Inventory table
  5. User session has timed out

Answer(s): D



What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

  1. Scenario Dashboard
  2. CI Use Case Modeler
  3. CMDB Use Case Modeler
  4. Common Service Data Model (CSDM) product view

Answer(s): D


Reference:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm- implementation/reference/cmdb-use-case.html



A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future.
What capability do you suggest for this manager?

  1. Scheduled Reports, a custom snapshot table, and a Trend report
  2. Scheduled Reports and Excel
  3. Scheduled Reports, a custom snapshot table, and a Projection report
  4. Performance Analytics
  5. Key Performance Indicators

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance- analytics/concept/c_ForecastingData.html



What are advantages of using Flow Designer? (Choose three.)

  1. Supports advanced developers
  2. Enables complicated scripting
  3. Reduces technical debt
  4. Less manual scripting
  5. Smooth integration with 3rd party systems

Answer(s): C,D,E



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