Free CSA Exam Braindumps (page: 20)

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What are the 5 provided Roles by ServiceNow?

  1. System Administrator: The admin role provides access to all platform features, applications, functions and data.
  2. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
  3. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
  4. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
  5. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer(s): A,B,C,D,E



What are the two aspects to LDAP Integration?

  1. Data Population
  2. Data formatting
  3. Authorization
  4. Authentication

Answer(s): A,D



ServiceNow uses what term to describe all the data saved within a particular form?

  1. Fields
  2. Form
  3. Record
  4. Lists

Answer(s): C



Tables are made up of which of the following?

  1. records
  2. lists
  3. forms.
  4. fields

Answer(s): A,D






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