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ServiceNow Certified System Administrator Questions 145–152 (page: 20)

Updated On: 15-Jun-2026

What are the steps to retrieve an Update Set?

  1. Verify Update Set is Complete, Retrieve, Preview, Apply
  2. Verify Update Set is Complete, Test Connection, Apply
  3. Verify Update Set is Complete, Test Connection, Commit
  4. Verify Update Set is Complete, Retrieve, Preview, Commit

Answer(s): C



IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

  1. an action
  2. a spoke
  3. a connection
  4. an integration step

Answer(s): B



Which of the following protects applications by identifying and restricting access to available files and data?

  1. Application Configuration
  2. Verbose Log
  3. Access Control Rules
  4. Application Scope

Answer(s): D



ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

  1. Common Services Data Model (CSDM)
  2. Information Technology Service Management (ITSM)
  3. Configuration Management Database (CMDB)
  4. Information Technology Infrastructure Library (ITIL)

Answer(s): A


Reference:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc- type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf



An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.
What could explain this?

  1. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
  2. The manager does not have the itil role.
  3. The manager is not a member of the Service Desk group.
  4. The manager is not a member of the Network and Hardware groups.
  5. The Assignment Group manager field is empty.

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/users-and-groups/task/t_CreateAGroup.html



What do you need to do before you can use an Application-based trigger in your flow?

  1. Activate application trigger spoke
  2. Activate trigger security rules
  3. Activate application spoke, and plug-ins as needed
  4. Assign Application trigger role [sn_app_trigger_write] to SME
  5. Activate application plugins only

Answer(s): B



The ServiceNow platform includes which types of interfaces? (Choose three.)

  1. Now Mobile Apps
  2. Agent Control Center
  3. Back Office Dashboard
  4. Service Portals
  5. Now Platform® User Interfaces
  6. Field Service Taskboard

Answer(s): A,D,E

Explanation:

A) https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile- ui/concept/mobile-config-navigation.html D and E. https://www.servicenow.com/products/service- portal.html



Which of the following are not included in an Update Set, by default? (Choose four.)

  1. Homepages
  2. Data
  3. Published Workflows
  4. Business Rules
  5. Schedules
  6. Database changes
  7. Related Lists
  8. Report Definitions
  9. Scheduled Jobs
  10. Client Scripts

  11. Views

Answer(s): A,B,E,F


Reference:

https://docs.servicenow.com/bundle/paris-servicenow- platform/page/administer/workflow-
administration/concept/c_WorkflowMovementWithUpdateSets.html



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