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ServiceNow Certified System Administrator Questions 185–192 (page: 25)

Updated On: 15-Jun-2026

Your customer would like to create a new template to notify users who are affected by network outages at their site.
Which module would you use to create a new notification?

  1. System Notification > Email > Notifications
  2. Administration > Notification Overview
  3. System Properties > Email > Settings
  4. User Preferences > Email > Notifications
  5. Click Gear > Notifications > New

Answer(s): A


Reference:

https://docs.servicenow.com/bundle/rome-servicenow- platform/page/administer/notification/task/t_CreateANotification.html



When designing a flow, how do you reference data from a record, in that flow?

  1. Drag the table icon onto the flow definition
  2. Use the condition builder to specify the desired values
  3. Specify the source table on the data pill related list
  4. Drag the data pill onto the flow definition
  5. Add the table reference using the slush bucket

Answer(s): D


Reference:

https://developer.servicenow.com/dev.do#!/learn/learning- plans/paris/citizen_developer/app_store_learnv2_flowdesigner_paris_using_flow_variables



On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

  1. Group
  2. Department
  3. My reports
  4. Team
  5. Dashboards
  6. Global
  7. Admin
  8. Analytics
  9. All
  10. Company

Answer(s): A,E,F,G


Reference:

https://docs.servicenow.com/bundle/rome-now- intelligence/page/use/reporting/task/t_ShareASetting.html



Which tool is used to define relationships between fields in an import set table and a target table?

  1. Transform Schema
  2. Schema Map
  3. Dictionary Map
  4. Transform Map
  5. Field Transformer
  6. Import Designer

Answer(s): D


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html



Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

  1. Agent Workspace
  2. Chat bot
  3. Virtual Agent
  4. Knowledge Chat
  5. Now Support

Answer(s): C



Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

  1. Flows
  2. Action Sequences
  3. Action Sets
  4. Task Flows
  5. Flow Diagrams

Answer(s): E


Reference:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow- designer/concept/flow-designer.html#:~:text=the%20following%20components%3A- ,Flows,a%20particular%20application%20or%20process



From a form, what would you click to add additional fields to the form? (Choose two.)

  1. Context Menu > Form > Layout
  2. Context Menu > Configure > Form Layout
  3. Context Menu > Configure > Form Design
  4. Right click on header > Add > Field
  5. Context Menu > Form > Designer
  6. Right click on header > Configure > UX Dashboard

Answer(s): B,D


Reference:

https://docs.servicenow.com/bundle/rome-it-service- management/page/product/change-management/task/t_CreateCustomField.html



What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

  1. Database View
  2. Many to Many
  3. One to Many
  4. Extended

Answer(s): B


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/managing-data/concept/c_DataManagement.html



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