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Certified Associate Business Analyst Questions 71–75 (page: 16)

Updated On: 9-Feb-2026

Given the following sets of leaders (a-e), and their concepts (1-5), which one of the following best pairs the two sets?
1 - The Hierarchy of Needs
2 - Scientific Management
3 - The Hawthorne Effect
4 - Benevolent-authoritarian
5 - Quality Revolution a ­ Elton Mayo b ­ Abraham Maslow c ­ Rensis Likert d ­ Frederick Taylor e ­ Deming

  1. 1a, 2b, 3c, 4d, 5e
  2. 3a, 1b, 2d, 4c, 5e
  3. 1b, 2a, 3c, 4d, 5e
  4. 4a, 1d, 2e, 3c, 5b

Answer(s): B



Which of the following is NOT a part of Maslow's Need Hierarchy Theory?

  1. Physiological Need
  2. Self-Actualization
  3. Self-Esteem
  4. Security
  5. None of the above

Answer(s): E



The following are the major characteristics of Quality Management, EXCEPT:

  1. Continuous Improvement
  2. Lack of Customer Focus
  3. Manage Toward Results
  4. Manage with Facts

Answer(s): B



Which of the following is the best example of 'Manage by Fact'?

  1. Meeting the desired results
  2. Managing to meet the customer requirements
  3. Identify goals for desired business results
  4. Using metrics data for performing appraisals

Answer(s): A



Which of the following is NOT part of Kaplan and Norton Strategic Perspectives?

  1. Human Resource Perspective
  2. Learning and Growth Perspective
  3. Business Process Perspective
  4. Customer Perspective

Answer(s): A



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