Free Software Certifications CABA Exam Questions (page: 14)

The role of the facilitator is:

  1. To help guide a group through a discussion
  2. Not be judgmental
  3. Create a productive environment
  4. All of the above
  5. None of the above

Answer(s): D



Creating a baseline of current performance generally happens in which phase of the PlanDo-Check- Act cycle?

  1. Plan
  2. Do
  3. Check
  4. Act

Answer(s): A



Which communication skill is crucial, but often the last to be emphasized?

  1. Writing
  2. Listening
  3. Speaking
  4. None of the above

Answer(s): B



A non-verbal cue when listening such as leaning forward slightly:

  1. Sends an aggressive signal and should be avoided
  2. Indicates a lack of interest in what is being said
  3. Signals interest in what is being said
  4. None of the above

Answer(s): C



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