Free Software Certifications CABA Exam Questions

Which of the following statements best characterizes the Quality Management practice called Benchmarking?

  1. The ISO term for progress measurement
  2. Comparing planned project practices to those of other projects
  3. A technique used to test certain types of electronic equipment
  4. The difference between grade and quality
  5. The measurement of customer satisfaction

Answer(s): B



Which is NOT a characteristic of Control Charts?

  1. A Fin
  2. A Centerline
  3. Upper and Lower Boundaries
  4. Performance over time

Answer(s): A



The horizontal parallel lines above and below the central line in a Control Chart represents __________ .

  1. Standard Deviations
  2. Median
  3. Mode
  4. Six Sigma

Answer(s): A



Customer dissatisfaction is an example of:

  1. Inspection Cost
  2. Internal Failure Cost
  3. External Failure Cost
  4. Prevention Cost

Answer(s): C



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