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TIA Convergent Network Technologies Questions 316–320 (page: 65)

Updated On: 9-Feb-2026

CTI can schedule crews and management personnel, who enter information and receive a faxed schedule. Which CTI application would NOT be used in this transaction?

  1. Automated attendant
  2. Fax server
  3. Interactive voice response
  4. Simultaneous voice-data
  5. Answer pending.

Answer(s): E



Identified by the PBX; the server searches the database; it directs the call and the database records to the assigned adjuster. Which application is NOT being used?

  1. Automatic call distribution
  2. Automatic number identification
  3. Audiotex
  4. Simultaneous voice-data
  5. Answer pending.

Answer(s): E



The government uses CTI to provide up-to-the-minute election results.
Which feature would probably NOT be part of such a system?

  1. Audiotex
  2. Fax-on-demand
  3. Interactive voice response
  4. Calling line ID
  5. Answer pending.

Answer(s): E



A hospital provides what CTI application so that friends and relatives of patients can access patients' telephones without speaking to a live operator?

  1. Automated attendant
  2. IVR
  3. Audiotex
  4. ACD

Answer(s): A



Which organization would NOT be a good candidate for SVD?

  1. Software development company
  2. Fast food restaurant
  3. Public utility company
  4. Hospital
  5. Answer pending.

Answer(s): E



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