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Professional Certified Marketer Questions 116–120 (page: 25)

Updated On: 9-Feb-2026

The Better Business Bureau suggests that at least _____________ of the sales should occur at a price for it to be used as a reference price.

  1. 20 percent
  2. 30 percent
  3. 40 percent
  4. 50 percent
  5. 60 percent

Answer(s): D



_____________ refers to customers' perceptions of how well a service meets or exceeds their expectations and is often difficult for customers to evaluate.

  1. Service intangibility
  2. Service heterogeneity
  3. Service quality
  4. Service inseparability
  5. Service perishability

Answer(s): C



SciFun.com and NatuRun.com are two websites that publish articles related to science and technology. The webpages on these sites often link to each other's websites, particularly when an article from one website is reproduced on the other. An original article about black holes, from SciFun, is reproduced as is on NatuRun with the original 20 images. The article receives 7, 000 pageviews and generates 147, 000 hits. 15% of the pageviews result in users clicking the link to the original article on SciFun. What is the number of hits generated on the original article due to NatuRun?

  1. 7, 000
  2. 1, 050
  3. 147, 000
  4. 22, 050
  5. 20

Answer(s): D



United Beverages opens a number of new outlets to market its beverage products across the country. This reflects the _____________ aspect of the marketing mix.

  1. product
  2. price
  3. promotion
  4. place
  5. process

Answer(s): D



Which of the following is an example of C2C marketing?

  1. DRD Furnishing sources wood for its products from Timber Supplies Inc.
  2. Persephone Fashions sells its designs both online and through retail stores.
  3. Gillian advertises her bicycle on an online marketplace and sells it to a buyer from her city.
  4. Ryerson Electronics sells its products directly to customers, eliminating wholesalers and retailers.
  5. Sereni-Tea sells its herbal teas only through its website and has products delivered to customers who order them.

Answer(s): B



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