QUESTION: 13 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

The project is now in the second week of Timebox C. This is the final Timebox of Project Increment 1 and is scheduled to take one month. The plan is to open Hoy Hall to the public at the end of this Increment. A Must Have requirement of Timebox C is the implementation of a hotel reservation system.

At the Daily Stand-up, the Software Developer working on the reservation system reported that the framework for the system is now complete and ready for content. However, this work cannot progress further due to a disagreement over the content. The Marketing Director insists the system is to hold professional photos and video tours of the facilities and grounds. These require a lot of storage space and regular updates. The IT Operations Manager insists the system is to take less than 5GB of storage space on the company server and require minimal maintenance.

The Team Leader has arranged a Facilitated Workshop to discuss the content and agree the way forward.

Remember to limit your answers to the number of selections requested in each question.

Which 2 individuals should the Facilitator invite to participate in the Workshop?

Chief Executive (Steering Group)
Representative for Earth Excavations (Solution Developer)
Representative for Timber Tigers (Solution Developer)
IT Operations Manager (Solution Development Team)
Marketing Director (Business Visionary)

Answer(s): D,E

Explanation:

The Facilitator should invite the following two individuals to participate in the Workshop:
D . IT Operations Manager (Solution Development Team) E. Marketing Director (Business Visionary) The rationale for this selection is that the disagreement is between the Marketing Director, who wants the reservation system to have professional photos and video tours (which impacts how the system will be used by potential customers and affects marketing strategy), and the IT Operations Manager, who is concerned with the system's technical limitations and maintenance. Both of these individuals are key to resolving the issue at hand, as they represent the conflicting requirements that need to be reconciled for the project to move forward.

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QUESTION: 14 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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Which 2 individuals would be suitable for the role of Workshop Facilitator?

Team Leader
IT Operations Manager
Marketing Director
Software Developer
Project Manager

Answer(s): A,E

Explanation:

The two individuals most suitable for the role of Workshop Facilitator would be:
A . Team Leader E. Project Manager
The rationale for choosing these individuals is that both the Team Leader and the Project Manager are likely to have the necessary skills to facilitate a workshop effectively. They are typically trained to manage team dynamics, guide discussions, remain neutral, and drive towards a resolution. The IT Operations Manager and the Marketing Director are parties to the disagreement and thus would not be appropriate as facilitators due to the potential for bias. The Software Developer is likely to be more involved in the technical aspects rather than facilitation.

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QUESTION: 15 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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Which 2 actions should the Workshop Facilitator take when preparing for the workshop?

Ask the Software Developer to provide an estimate of how much storage space would be required to hold photos and videos.
Invite the Marketing Director to create a summary of the content they believe the system should hold and why.
Assign ownership of the workshop to the Software Developer.
Ask the IT Operations Manager to prepare the agenda for the workshop.
Research other hotel reservation systems to form an opinion on what the content should be.

Answer(s): A,B

Explanation:

The two actions that the Workshop Facilitator should take when preparing for the workshop are:
· A. Ask the Software Developer to provide an estimate of how much storage space would be required to hold photos and videos. This will provide a factual basis for the discussion about the system's content and its storage requirements.
· B. Invite the Marketing Director to create a summary of the content they believe the system should hold and why. This will ensure that the Marketing Director's perspective and requirements are clearly understood by all participants in the workshop. Please note that while the IT Operations Manager, Software Developer, and the Facilitator themselves (options C, D, and E) could contribute valuable input to the workshop, these actions are not necessarily part of the Facilitator's role in preparing for the workshop. The Facilitator's role is to guide the discussion, not to assign ownership of the workshop, prepare the agenda, or form opinions on the content.

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QUESTION: 16 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?

Hints and tips on how to influence and persuade others.
An understanding of the decision-making process.
Background to the disagreement and the reasons for this.
Empowerment to discuss any wider project issues that may arise during the workshop.
A step-by-step guide to running an effective workshop.

Answer(s): B,C

Explanation:

The two items that the Workshop Facilitator should be provided with when preparing for the workshop are:
· B. An understanding of the decision-making process. This will help the facilitator guide the discussion and help the group reach a consensus.
· C. Background to the disagreement and the reasons for this. This will help the facilitator understand the context of the disagreement and facilitate a more effective discussion. Please note that while hints and tips on how to influence and persuade others (option A), empowerment to discuss any wider project issues that may arise during the workshop (option D), and a step-by-step guide to running an effective workshop (option E) could be helpful, they are not as crucial as understanding the decision-making process and the background to the disagreement for this specific workshop.

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QUESTION: 13 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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QUESTION: 14 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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QUESTION: 15 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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QUESTION: 16 Exam Topic: 1, Hoy Hall Hotel Refurbishment Project

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