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Free E3 Exam Braindumps (page: 15)

Page 14 of 45
PDF with 278 Questions

Company LL is a well established, reputable company which specialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and many have worked for LL for many years.

LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to make insurance claims, it will potentially need to employ more staff. The Board has decided that rather than recruit its own staff, it will use an employment agency to supply manpower resources as required. The people supplied will be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will work at a lower pay rate and will only be paid for the actual hours they work.

This change will lead to a shift in the working environment, the routine and the composition of the group.

Which THREE statements apply in respect of this proposed change?

  1. The proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.
  2. In times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.
  3. A Facilitator, as the leader of change, will allow the group to talk about their issues and concerns with this change in a formal and structured manner.
  4. As the change process LL is proposing is an internal matter involving a group of its staff, there is no need to undertake a stakeholder analysis.
  5. LL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.

Answer(s): A,B,E



The following definition has been provided by the Chartered Institute of Personnel and Development (CIPD):
'An activity which targets high performance and improvement at work and usually focuses on specific skills and goals, although it may also have an impact on an individual's personal attributes (such as social interaction or confidence). The process typically lasts for a relatively short period.'

Which of the following activities does the above definition describe?

  1. Work based training
  2. Coaching
  3. Mentoring
  4. Leadership Development

Answer(s): B



The Boston Consulting Group developed a matrix to assist managers in identifying the cash flow requirements of different businesses. The matrix suggests a number of appropriate strategies. Select ALL the strategies that apply to the Boston Consulting Group's matrix.

  1. Hold
  2. Build
  3. Divest
  4. Defer
  5. Re-appraise
  6. Diversify

Answer(s): A,B,C



Management Accountants increasingly play a key role in strategic planning.

Which of the following statements is NOT a role for Management Accountants involved in the strategy development process?

  1. Assist the Board in determining risk appetite.
  2. Consider and raise awareness of the ethical impact of proposed strategic decisions.
  3. Integration of financial and non-financial information.
  4. Writing the Annual Report.

Answer(s): D






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