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CIPS L3M4 Exam
Team Dynamics and Change (Page 7 )

Updated On: 1-Feb-2026
Page 3 of 19
PDF with 90 Questions

The Mendelow matrix deals with:

  1. Products and markets (new or established)
  2. Level of profit and market risk
  3. Market share and market growth
  4. Power and interest of stakeholders

Answer(s): D

Explanation:

The matrix helps assess how different stakeholders should be managed, dependent on the extent of their power and interest.
The reference to products and markets is about Ansoff's work; market share and market growth is a reference to work by the Boston Consulting Group.



Taiichi Ohno came up with the notion of the `wastes'. How many wastes?

  1. 7
  2. 5
  3. 4
  4. 6

Answer(s): A

Explanation:

Seven.
Overproduction, inventory, excessive processing, waiting, transportation, motion, defects.



Which two of the following could not be classified as internal triggers for change? A change of:

  1. Major customer
  2. Leadership
  3. Legislation
  4. Profitability

Answer(s): A,C

Explanation:

Both a major customer changes and legislation changes cannot be seen as being internal - they are clearly external. Leadership is obviously internal, and profitability is in theory at least, largely de- termined by management.



`operating at its full potential ... working positively ... getting on with their jobs' Which of the Tuckman stages of team development is being described here?

  1. Norming
  2. Storming
  3. Forming
  4. Dorming
  5. Performing

Answer(s): E

Explanation:

The answer is 'performing'. The team has gone through the earlier stages successfully - not always the case - and is now performing well.



According to CIPS, which of the following are not internal stakeholders? Select one.

  1. Shareholders
  2. Managers
  3. Other employees
  4. Directors

Answer(s): A

Explanation:

According to CIPS, shareholders are not internal stakeholders. They are 'connected' stakeholders. In many small or family businesses, the shareholders will be the managers of the business.



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