The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):
Answer(s): A
Theory YWorkers are happY to be at work.
People are inherently happy at work.Workers seek responsibility.Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally important.
Answer(s): B
This is Theory Y.X and Y are theoretical extremes for discussion purposes - they do not necessarily reflect real-life situations.As a manager, do I tend towards X or Y? In the real world, as a manager of people, that's a really challenging questions.
A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi- cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.
It's a 'silo effect'. Essentially this is about 'walls' being unintentionally created between functions of the organisation. Silos in the original sense are used for storing grain (tall thin buildings, common in the American mid-West); more recently for storing military missiles. In the organisation this lack of ease in communicating can dent the performance of the organisation. The other answers offered are irrelevant with Oreo being a type of 'much loved' American biscuit.So anyway, 'silo'.
Which two of the following are `soft' factors, within the framework of the `McKinsey 7S' model?
Answer(s): C,D
Shared values and style.The other two shown being 'hard' ie more tangible factors.Nobody said these tests were meant to be easy...
Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?
Answer(s): A,B,D
The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.Feuds are arguments based on personality or background. Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.
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