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Free 500-442 Exam Braindumps (page: 2)

Page 2 of 15
PDF with 60 Questions

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  1. configure Skill groups and Skill targets
  2. configure Agent Desk Settings
  3. configure Route teams and Skill targets
  4. configure Agent Route Groups
  5. configure the Administrators

Answer(s): A,D



What is the goal of identifying a call type?

  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue

Answer(s): A



Which microapp is used to gather information from the caller?

  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp

Answer(s): C



What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser

Answer(s): A,B



Page 2 of 15



Post your Comments and Discuss Cisco® 500-442 exam with other Community members:

Niraj commented on April 20, 2023
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India
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UNITED STATES
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CANADA
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