Free 500-442 Exam Braindumps (page: 4)

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In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  1. Routing Layouts
  2. Workflows
  3. Routing scripts
  4. Skill-groups
  5. Reason Codes

Answer(s): B,C



What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

  1. The voice gateway may modify the digits presented to downstream devices.
  2. The voice gateway provides IVR functionality in a Contact Center deployment.
  3. The PSTN is responsible for delivering the inbound call to a voice gateway.
  4. The PTSN is responsible for routing the call to the agent.
  5. The voice gateway is responsible for routing the call to the agent.

Answer(s): A,C



How many clusters of Finesse will a single PG support?

  1. one
  2. two
  3. three
  4. four

Answer(s): A



Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

  1. Monitor
  2. Edit
  3. Browse
  4. Quick Edit

Answer(s): D



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