Free 500-442 Exam Braindumps (page: 3)

Page 3 of 15

When is the IVR leg established in a CCE Call Flow?

  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer(s): A



Which variable remains available to all scripts in the system until reset?

  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable

Answer(s): B



What is the maximum number of attributes that can be assigned to an Agent?

  1. 40
  2. 50
  3. 200
  4. 500

Answer(s): D



Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

  1. Configure set variable in ICM script editor
  2. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
  3. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
  4. Configure Business Hours under Organizational Setup > Departments under CCE Admin
  5. Configure an IF node in ICM script editor

Answer(s): B,C



Page 3 of 15



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