Free 500-442 Exam Braindumps (page: 5)

Page 5 of 15

Which two functionalities should a Contact Center typically be provided? (Choose two.)

  1. Skill-Based Routing
  2. Surveys
  3. IVR and Queuing
  4. TCP/IP
  5. Routing Protocols

Answer(s): A,C



Where should the RONA setting be positioned the highest?

  1. on CVP OPS console
  2. on the phone in CUCM
  3. on the desk setting on UCCE
  4. on the script in UCCE

Answer(s): A



What are two default CCB VXML applications that could be modified? (Choose two.)

  1. CallbackEntry
  2. cvp_ccb-vxml.tcl
  3. Callback Engine
  4. BillingQueue
  5. CallbackQueue

Answer(s): A,B



What is the function of the CVP Subdialog Return element in a VXML application?

  1. populate variables sent back to CCE
  2. populate variables sent back to Virtualized Voice Browser
  3. populate variables sent back to VXML Gateway
  4. populate variables sent back to VXML Server

Answer(s): A



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