Free 820-605 Exam Braindumps (page: 7)

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A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

  1. Quarterly Success Review build and delivery
  2. service introduction to confirm that they know how to submit service issues at the go live
  3. initial user group identified and their use cases confirmed
  4. customer's stakeholders and their business outcomes
  5. additional features that will align with the business outcomes

Answer(s): B



DRAG DROP (Drag and Drop is not supported).

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Which outcome is the best that a Customer Success Manager can achieve for a customer?

  1. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business
  2. full adoption of all the technologies the customer purchased
  3. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
  4. ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Answer(s): C



A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months.
Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

  1. customer annual report and quarterly business reviews
  2. sales account plan
  3. detailed contract inventory
  4. questions to validate the interpreted analytical data
  5. support tickets reports and diagnostic information

Answer(s): C,D



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José commented on December 14, 2023
Good questions
MEXICO
upvote