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Genesys GE0-806 Exam
Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) (Page 5 )

Updated On: 9-Feb-2026
Page 3 of 18
PDF with 85 Questions

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

  1. Modify schedule
  2. Create a Report
  3. Create a shift
  4. Change access rights to scheduling module

Answer(s): A,C



What is the duration for an interaction volume Template?

  1. 1 day
  2. 1 week
  3. l month
  4. l year

Answer(s): D



Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?

  1. An Error. Publishing is interrupted. New Scenario is not published
  2. A warning. Publishing Is Interrupted for overlapping period everything else is published
  3. A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.
  4. No Error or Warning. All overlapping elements are ignored. Everything else is published E. No Error or Warning. The new scenario Is published and overwrites any previous schedule

Answer(s): D



What does "in Review" signify when performing Agent trading?

  1. The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.
  2. The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.
  3. Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.
  4. This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

Answer(s): A



What functions can you perform for a business unit?
Choose 3 answers

  1. Recreate Multisite Activity
  2. Create Overlays
  3. Split Interaction volume Forecast
  4. Split workforce Forecast
  5. Split Contracts and/or Shifts

Answer(s): B,C,E






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