Free GE0-806 Exam Braindumps
Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions 21–25 (page: 6)

Updated On: 9-Feb-2026

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

  1. Automatically append a number in sequence
  2. Close the WFM Web Supervisor
  3. Generate an Error Message
  4. Allow multiple Scenarios with the same name

Answer(s): B


Reference:

http://docs.genesys.com/Special:Repository/wm-web80rn.html?id=ddba00fa-52e6-4811- b006-96b1a7224ec5



What can an Agent using WFM Web for Agents see?

  1. Forecast Scenario
  2. Master Forecast
  3. Schedule Scenario
  4. Master Schedule
  5. Performance/Adherence

Answer(s): B


Reference:

http://docs.genesys.com/Documentation/PSAAS/8.5.0/Administrator/Scheduling



In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

  1. How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent
  2. How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent
  3. How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Answer(s): C



Which of the following Agent tasks can be configured as an activity?
Choose 3 answers

  1. Answering Inbound calls Monday to Friday in a Working Hours
  2. Paperwork done the last hour of each shift
  3. Training on request
  4. Opening doors everyday for 2 hours in the morning E. No call no show

Answer(s): A,B,D



How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required
attendees' field?

  1. The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents
  2. The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting
  3. The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees
  4. The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Answer(s): C



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