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Genesys GE0-806 Exam
Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) (Page 6 )

Updated On: 12-Jan-2026
Page 4 of 22
PDF with 85 Questions

What does "in Review" signify when performing Agent trading?

  1. The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.
  2. The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.
  3. Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.
  4. This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

Answer(s): A



What functions can you perform for a business unit?
Choose 3 answers

  1. Recreate Multisite Activity
  2. Create Overlays
  3. Split Interaction volume Forecast
  4. Split workforce Forecast
  5. Split Contracts and/or Shifts

Answer(s): B,C,E



What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

  1. Immediate work
  2. Deferred work
  3. Fixed-Staff work

Answer(s): C



What is the maximum number of contracts which can be created and used in WFM?

  1. 30
  2. 100
  3. 500
  4. No Limit

Answer(s): A


Reference:

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWF M.pdf



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