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Free GE0-806 Exam Braindumps (page: 7)

Page 6 of 22
PDF with 85 Questions

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

  1. Automatically append a number in sequence
  2. Close the WFM Web Supervisor
  3. Generate an Error Message
  4. Allow multiple Scenarios with the same name

Answer(s): B


Reference:

http://docs.genesys.com/Special:Repository/wm-web80rn.html?id=ddba00fa-52e6-4811- b006-96b1a7224ec5



What can an Agent using WFM Web for Agents see?

  1. Forecast Scenario
  2. Master Forecast
  3. Schedule Scenario
  4. Master Schedule
  5. Performance/Adherence

Answer(s): B


Reference:

http://docs.genesys.com/Documentation/PSAAS/8.5.0/Administrator/Scheduling



In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

  1. How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent
  2. How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent
  3. How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Answer(s): C



Which of the following Agent tasks can be configured as an activity?
Choose 3 answers

  1. Answering Inbound calls Monday to Friday in a Working Hours
  2. Paperwork done the last hour of each shift
  3. Training on request
  4. Opening doors everyday for 2 hours in the morning E. No call no show

Answer(s): A,B,D






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