QUESTION: 25

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required
attendees' field?

The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents
The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting
The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees
The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Answer(s): C

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

Yes
No, time-off balance is insufficient
No, the agent has not worked long enough yet
It depends on the number of paid hours in the agent s shifts

Answer(s): B

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QUESTION: 27

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

Set the end date to the date you desire that is 6 weeks or higher from the start date
Set the extended end date to a date you desire that is 6 weeks or higher from the start date
In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6
One cannot build schedules greater than 6 weeks in length

Answer(s): C

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