In order to successfully create and process a schedule which of the following applications are required to run?Choose 2 answers
Answer(s): A,D
It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?
Answer(s): D
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?
Answer(s): A
You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?
Which are primary elements of workforce management provided byGenesys WFM?Choose Answers
Answer(s): B
http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
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