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Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 4)

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QUESTION: 13

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Update the Do Not Call list with records that have the appropriate wrap-up code
Determine how many evaluations per hour to assign to a quality evaluator
Set up a schedule to run a daily report
Automatically assign an evaluation for all calls over 5 minutes
Determine how long to retain recordings and whether to archive or delete them

Answer(s): C,D,E

Reference:

https://help.mypurecloud.com/articles/about-quality-policies/

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QUESTION: 14

What are callable time sets?

Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
Callable Time Sets provide a way to define your own time zones to associate with a campaign.
Callable Time Sets are used to define when a campaign starts and stops.

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/create-callable-times-entry/

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QUESTION: 15

Which option provides the ability for an email interaction to be interrupted by voice?

Admin>Contact Center>Utilization
Admin>Contact Center>ACD Skills
Admin>Routing>Emergencies
Admin>Routing>Disconnect Interactions

Answer(s): A

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QUESTION: 16

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

Languages
Intent of Call
Skills
Agent Availability

Answer(s): A,C

Reference:

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

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