Which of the following options are used when scheduling a report? (Choose three.)

Answer(s): A,B,C

https://help.mypurecloud.com/articles/configure-a-report/

What is a DNC list?

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.
A DNC list is another name for a contact list.
A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
A DNC list is a table containing phone numbers that a campaign should never dial.

Answer(s): C

Why are skills and languages configured separately?

So that skills can have a more granular competency rating than languages
So that an agent with a skill can receive an interaction regardless of the language requirement
So that an agent with a language capability can receive an interaction regardless of the skill requirement
Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Answer(s): C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

Answer(s): C

https://help.mypurecloud.com/articles/set-audio-sequence/

Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 7)