By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process. Six sigma includes process steps which are commonly known as ____________.
Answer(s): A
One of the difficult things about quality is explaining how _________ is different from a process or system.
Answer(s): D
The American Society for Quality has formed six categories of quality tools. Which of the following is NOT out of those categories?
A Japanese tool called 5S (each step starts with letter "S") is a systematic program that helps workers take control of their workspace so that it actually works for them (and their customers) instead of being a neutral or, as is quite common, competing factor. Which of the following is/are NOT out of these five 5S?
Answer(s): C,D
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