QUESTION: 45

The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization's ability to demonstrate performance and improvement in the following areas:

Product and service outcomes
Customer-focused outcomes
Financial and market outcomes
Workforce-focused outcomes
Process effectiveness outcomes
Leadership outcomes

Results
Output
System perspective
Values

Answer(s): A

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QUESTION: 46

The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps. Which of the following is NOT out of those steps?

Define value as determined by the customer
Identify the value stream
Make value identifying steps
Let the customer pull the product

Answer(s): C

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QUESTION: 47

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

Quality is improved
Simplification of processes results in less time in process
Reduces the chances of damage
All of these

Answer(s): D

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QUESTION: 48

Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett- Paard, Motorola, General Electric, and others in the 1980s and 1990s. The aim of six sigma is:

To remove bloages in process
To reduce variations (eliminate defects) in processes
To counter the wastage of activities
To control and analyze the related and unrelated activities

Answer(s): B

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QUESTION: 48