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Certified Hospitality Housekeeping Executive Questions 56–60 (page: 13)

Updated On: 9-Feb-2026

The most important data needed by the executive housekeeper when budgeting departmental expenses for upcoming periods is:

  1. average room rate.
  2. actual number of rooms expected to be occupieD
  3. projected occupancy percentages.
  4. total revenue from projected room sales.
  5. The answer is not available.

Answer(s): E



Which of the following is not a method by which an executive housekeeper can control expenses of the housekeeping department?

  1. Maintain accurate records.
  2. Adjust weekly work schedules in light of anticipated occupancy levels.
  3. Reduce the time during which the productivity of new hires is lower than that set as a department standarD
  4. Purchase small quantities of linen throughout the year, instead of making a single large purchase for the entire year.
  5. The answer is not available.

Answer(s): E



With low unemployment rates in the local community, turnover of housekeeping employees is a continuing problem at the 450-room Great Stay Hotel. Martha, the new executive housekeeper faced a serious challenge--rising occupancy levels and an inexperienced staff. She analyzed department turnover records and found that, at any given time, 30% of the room attendant staff had not worked beyond a probationary period of 90 days. She also found that, at any given time, 15% of the room attendant staff was still completing the department training program. This meant that a sizable portion of her staff never reached the productivity level required by the department's staffing guide. To ensure that rooms were cleaned on time for arriving guests, Martha overstaffed the department and regularly scheduled 20% more room attendants to work than the staffing guide recommendeD At the management team meeting, the general manager and hotel controller were shocked by the amount by which housekeeping labor expenses exceeded the monthly budget. Given the current financial condition of the hotel, budget variances were totally unacceptable. Which of the following actions would be least appropriate for Martha to take in order to bring expenses back in line with the budget?

  1. Revise the department's training program to get new room attendants more quickly up to speeD
  2. Schedule overtime for experienced room attendants and stop the overstaffing practice.
  3. Review performance standards for guestroom cleaning and recommend a lower level of ervice to the general manager.
  4. Meet with the human resources director and implement strategies to reduce turnover in the housekeeping department.
  5. The answer is not available.

Answer(s): E



Which of the following would be needed when calculating the cost per use of a linen item?

  1. par level
  2. annual consumption rate
  3. number of lifespan launderings
  4. safety stock level
  5. The answer is not available.

Answer(s): E



Which of the following statements about linen and linen purchases is true?

  1. The lifespan of linen is measured in terms of how many times it can be laundered before becoming too worn to be suitable for guestroom use.
  2. The laundry manager is responsible for placing new linen in use on an as- needed basis to maintain the par level for each linen item.
  3. Newly received linen orders should be stored in the main linen room with linens that are already in use.
  4. Colored linen items are usually more expensive but have longer lifespans than white linen items.
  5. The answer is not available.

Answer(s): E



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