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IFMA CFM Exam
Certified Facility Manager (Page 3 )

Updated On: 7-Feb-2026
Page 3 of 52
PDF with 251 Questions

Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members. How should the facility and information technology managers initially intervene?

  1. Reestablish meeting guidelines
  2. Reassign project managers
  3. Assign new team members who have similar personalities
  4. Assign additional members from each department to foster more problem-solving

Answer(s): A

Explanation:

Reestablishing meeting guidelines (A) is the best way to address a win-lose power struggle, ensuring structured communication and conflict resolution.
Clearly defining roles and expectations prevents misunderstandings and fosters collaboration. Reassigning project managers (B) can disrupt continuity and may not resolve underlying team conflicts.
Assigning members with similar personalities (C) can limit diverse problem-solving perspectives. Adding more members (D) might increase complexity without addressing root causes.


Reference:

IFMA Leadership and Strategy Core Competency ­ Team Conflict Resolution



What steps should be taken to create a risk assessment and risk plan?

  1. Identify the risks. Determine the probability and severity of each risk. Develop contingency plans to ameliorate each risk.
  2. Communicate the risks to stakeholders. Request additional funds to cover contingencies on the most important risks.
  3. Add additional days to activity durations to build in a cushion. Identify areas in the project that can be cut out, if necessary.
  4. Utilize project tools. PERT or Gantt charts, work breakdown structures to identify risk, track issues, and mitigation risks.

Answer(s): A

Explanation:

A proper risk assessment and plan (A) requires:
Identifying risks ­ Recognizing potential threats.
Assessing probability and severity ­ Evaluating impact likelihood. Developing contingency plans ­ Creating strategies to mitigate identified risks. Stakeholder communication (B) is important but does not constitute a complete risk plan. Adding extra time (C) does not directly address risk sources. Project tools (D) help manage risk but do not replace systematic risk analysis.


Reference:

ISO 31000 ­ Risk Management & ISO 41001 Risk Mitigation in Facility Management



What is the first step in aligning the facility manager's strategy to the organization's strategy after assembling various inputs and producing the mission and vision statements?

  1. Perform a strengths, weaknesses, opportunities, threats (SWOT) analysis
  2. Define what constitutes success in the strategic planning process
  3. Produce vendor-client profiles or business goals
  4. Organize and compile comprehensive data to feed the organization's strategy

Answer(s): A

Explanation:

A SWOT analysis (A) is the first step in aligning facility management with organizational strategy. It identifies strengths, weaknesses, opportunities, and threats, ensuring that the facility strategy aligns with business needs.
Defining success (B) comes after evaluating strategic positions. Vendor-client profiles (C) relate to procurement, not strategic alignment. Data compilation (D) is important but is used to support strategy, not initiate alignment.


Reference:

IFMA Leadership & Strategy Core Competency ­ Strategic Planning



What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

  1. It will make the board members happy.
  2. The building floor plans will all be in one place.
  3. It will improve customer service.
  4. The building systems will no longer need to be monitored.

Answer(s): C

Explanation:

The greatest benefit of an Integrated Work Management System (IWMS) is that it improves customer service (C) by streamlining facility operations, space management, and asset tracking. IWMS integrates key facility management components such as real estate, maintenance, project management, and environmental sustainability, enhancing efficiency.
Why not other options?
(A) Making board members happy is not a primary benefit. (B) Centralizing floor plans is useful but not the main advantage. (D) Building systems still require monitoring even with automation.


Reference:

IFMA Core Competencies ­ Facility Information & Technology Management



What is the MOST effective exposure control to prevent occupational hazards and protect workers?

  1. Elimination, where the hazard is physically eliminated.
  2. Personal protective equipment, where the worker is protected.
  3. Engineering controls, where people are isolated from the hazard.
  4. Administrative controls, which change the way people work.

Answer(s): A

Explanation:

The most effective exposure control for occupational hazards is elimination (A), as it removes the hazard completely from the environment.
Hierarchy of Controls (OSHA & ISO 45001):

Elimination (A) ­ Completely removes the hazard, eliminating risk. Engineering Controls (C) ­ Creates barriers but does not eliminate the hazard. Administrative Controls (D) ­ Reduces exposure through policies but does not remove the hazard. Personal Protective Equipment (B) ­ A last resort; only protects the worker, not the hazard source.


Reference:

IFMA Risk Management Core Competency, ISO 45001 Occupational Health & Safety






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