Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members. How should the facility and information technology managers initially intervene?
Answer(s): A
Reestablishing meeting guidelines (A) is the best way to address a win-lose power struggle, ensuring structured communication and conflict resolution.Clearly defining roles and expectations prevents misunderstandings and fosters collaboration. Reassigning project managers (B) can disrupt continuity and may not resolve underlying team conflicts.Assigning members with similar personalities (C) can limit diverse problem-solving perspectives. Adding more members (D) might increase complexity without addressing root causes.
IFMA Leadership and Strategy Core Competency Team Conflict Resolution
What steps should be taken to create a risk assessment and risk plan?
A proper risk assessment and plan (A) requires:Identifying risks Recognizing potential threats.Assessing probability and severity Evaluating impact likelihood. Developing contingency plans Creating strategies to mitigate identified risks. Stakeholder communication (B) is important but does not constitute a complete risk plan. Adding extra time (C) does not directly address risk sources. Project tools (D) help manage risk but do not replace systematic risk analysis.
ISO 31000 Risk Management & ISO 41001 Risk Mitigation in Facility Management
What is the first step in aligning the facility manager's strategy to the organization's strategy after assembling various inputs and producing the mission and vision statements?
A SWOT analysis (A) is the first step in aligning facility management with organizational strategy. It identifies strengths, weaknesses, opportunities, and threats, ensuring that the facility strategy aligns with business needs.Defining success (B) comes after evaluating strategic positions. Vendor-client profiles (C) relate to procurement, not strategic alignment. Data compilation (D) is important but is used to support strategy, not initiate alignment.
IFMA Leadership & Strategy Core Competency Strategic Planning
What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?
Answer(s): C
The greatest benefit of an Integrated Work Management System (IWMS) is that it improves customer service (C) by streamlining facility operations, space management, and asset tracking. IWMS integrates key facility management components such as real estate, maintenance, project management, and environmental sustainability, enhancing efficiency.Why not other options?(A) Making board members happy is not a primary benefit. (B) Centralizing floor plans is useful but not the main advantage. (D) Building systems still require monitoring even with automation.
IFMA Core Competencies Facility Information & Technology Management
What is the MOST effective exposure control to prevent occupational hazards and protect workers?
The most effective exposure control for occupational hazards is elimination (A), as it removes the hazard completely from the environment.Hierarchy of Controls (OSHA & ISO 45001):Elimination (A) Completely removes the hazard, eliminating risk. Engineering Controls (C) Creates barriers but does not eliminate the hazard. Administrative Controls (D) Reduces exposure through policies but does not remove the hazard. Personal Protective Equipment (B) A last resort; only protects the worker, not the hazard source.
IFMA Risk Management Core Competency, ISO 45001 Occupational Health & Safety
Post your Comments and Discuss IFMA CFM exam prep with other Community members: