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Free IFMA CFM Exam Questions (page: 3)

Page 3 of 33
PDF with 251 Questions

What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

  1. It will make the board members happy.
  2. The building floor plans will all be in one place.
  3. It will improve customer service.
  4. The building systems will no longer need to be monitored.

Answer(s): C

Explanation:

The greatest benefit of an Integrated Work Management System (IWMS) is that it improves customer service (C) by streamlining facility operations, space management, and asset tracking. IWMS integrates key facility management components such as real estate, maintenance, project management, and environmental sustainability, enhancing efficiency.
Why not other options?
(A) Making board members happy is not a primary benefit. (B) Centralizing floor plans is useful but not the main advantage. (D) Building systems still require monitoring even with automation.


Reference:

IFMA Core Competencies ­ Facility Information & Technology Management



What is the MOST effective exposure control to prevent occupational hazards and protect workers?

  1. Elimination, where the hazard is physically eliminated.
  2. Personal protective equipment, where the worker is protected.
  3. Engineering controls, where people are isolated from the hazard.
  4. Administrative controls, which change the way people work.

Answer(s): A

Explanation:

The most effective exposure control for occupational hazards is elimination (A), as it removes the hazard completely from the environment.
Hierarchy of Controls (OSHA & ISO 45001):

Elimination (A) ­ Completely removes the hazard, eliminating risk. Engineering Controls (C) ­ Creates barriers but does not eliminate the hazard. Administrative Controls (D) ­ Reduces exposure through policies but does not remove the hazard. Personal Protective Equipment (B) ­ A last resort; only protects the worker, not the hazard source.


Reference:

IFMA Risk Management Core Competency, ISO 45001 Occupational Health & Safety



What functionality enables a Building Automation System (BAS) to support energy management during peak demand periods?

  1. Thermal coupling
  2. Capacity management
  3. Load shedding
  4. Cycle management

Answer(s): C

Explanation:

Load shedding (C) is the primary function of a BAS that supports energy management by reducing electrical demand during peak periods.
How does it work?
BAS automatically adjusts or turns off non-essential loads to avoid high peak charges.
Reduces strain on the grid and lowers operating costs.
Why not other options?
(A) Thermal coupling deals with heat transfer, not peak demand control. (B) Capacity management optimizes energy use but does not actively reduce peak loads. (D) Cycle management refers to operational sequences, not energy reduction.


Reference:

IFMA Core Competency ­ Operations & Maintenance, Strategic Facilities Management



What is the definition of physical vacancy?

  1. Percentage of units that are unoccupied and available for lease
  2. Spaces occupied but in delinquencies
  3. Percentage of units that are occupied but are not producing income
  4. Leasable space that is used for other purposes or is otherwise impossible to lease

Answer(s): A

Explanation:

Physical vacancy (A) is defined as the percentage of units that are unoccupied and available for lease.

Facility managers track vacancy rates to measure space utilization and rental potential.
Why not other options?
(B) Spaces occupied but in delinquencies relate to financial issues, not physical vacancy. (C) Occupied but non-revenue-producing spaces refer to economic vacancy. (D) Leasable but unusable space is classified as "non-leasable inventory."


Reference:

IFMA Core Competency ­ Real Estate & Lease Management



A facility manager has developed a new health and safety program.
What should be the next step?

  1. Post the program on the internal website for employees to read and take action.
  2. Put a notice on the bulletin board explaining the health and safety program.
  3. Send out an email announcing the new health and safety program.
  4. Develop a formal communication plan outlining the various tools used to communicate to the staff.

Answer(s): D

Explanation:

Developing a formal communication plan (D) is the best approach as it ensures consistent messaging and effective staff engagement in the new health and safety program.
Why this step?
Ensures multiple channels are used (emails, meetings, posters, training). Facilitates understanding and compliance across the organization.
Why not other options?
(A) Posting on the website is passive and may not reach all employees. (B) A bulletin board notice is insufficient for widespread engagement. (C) An email announcement alone does not provide full implementation support.


Reference:

IFMA Core Competency ­ Communication & Risk Management



As the Facility Manager for your company, you have been tasked with establishing a sustainability program. You have established a group called the Sustainability Advisory Group composed of stakeholders representing all corporate departments to assist with the establishment of the sustainability program. The Advisory Group has elected one of the members to chair the group. At your first meeting, the Sustainability Advisory Group generates a list of prioritized initiatives that you accept as year one priorities. You then send out an email to all corporate staff indicating your sustainability priorities for the year. The next day, the Advisory Group Chair contacts you to tender her resignation, indicating that she is angry that, as Chair, she feels she should have communicated the sustainability priorities to the corporation.
What should the Sustainability Advisory Group do next, now that the Chair has resigned?

  1. Since the corporate staff now knows the sustainability priorities, they should appoint the new chair of the Sustainability Advisory Group.
  2. The group should jointly decide who the new chair of the Sustainability Advisory Group should be.
  3. As Facility Manager, it is your job to appoint the new chair of the Sustainability Advisory Group.
  4. A message should be sent out to the stakeholders of the departments to get their recommendation for a new chair of the Sustainability Advisory Group.

Answer(s): B

Explanation:

The best course of action is for the group to jointly decide on the new chair (B), ensuring collaborative decision-making and maintaining the integrity of the advisory group. The Sustainability Advisory Group operates as a stakeholder-driven initiative, and its leadership should be determined collectively.
Why not other options?
(A) Simply appointing a chair without group consensus undermines trust. (C) The Facility Manager imposing a leader would be inappropriate, as it contradicts the group's advisory nature.
(D) Seeking stakeholder input delays decision-making and is unnecessary when the group itself can decide.


Reference:

IFMA Core Competency ­ Sustainability & Environmental Stewardship



A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?

  1. Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.
  2. Request that the other managers have a discussion with him about office protocol.
  3. Request that he read his service level agreement.
  4. Review the customer service level agreement to determine a mutually agreed performance standard.

Answer(s): D

Explanation:

The best approach is to review the customer service level agreement (SLA) (D), which ensures both parties align on expectations and performance standards. SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.
Why not other options?
(A) Asking the manager to refrain from complaints does not resolve the issue. (B) Having other managers address the issue informally does not provide a structured resolution.

(C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.


Reference:

IFMA Core Competency ­ Communication & Customer Service



What are intentional, accidental, or natural disasters called?

  1. Situations.
  2. Threats.
  3. Casualties.
  4. Warnings.

Answer(s): B

Explanation:

Intentional, accidental, or natural disasters are classified as "threats" (B). Threats refer to potential risks that can disrupt business continuity, including natural disasters, cyber- attacks, and human-caused incidents.
Why not other options?
(A) "Situations" is too broad and does not specifically indicate risk or danger. (C) "Casualties" refers to the aftermath (injuries or fatalities) rather than the event itself. (D) "Warnings" are preemptive alerts, not the disasters themselves.


Reference:

IFMA Core Competency ­ Risk Management & Business Continuity Planning



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