IIBA CCBA Exam Prep
Certification of Competency in Business Analysis (Page 28 )

• To mitigate resistance, the BA should directly engage the stakeholders who are pushing back (the technical team) to uncover their concerns, constraints, and reasons for resisting the end-of-project handover.
• This enables collaborative problem-solving and may lead to adjustments (e.g., intermediate deliverables, phased rollouts, or alignment of acceptance criteria) that satisfy both business and technical needs.
• Escalating to the sponsor or emailing the business team may not address the root causes of resistance. Reassessing objectives could be useful later, but the immediate best practice is to have a targeted discussion with the technical team to understand and resolve concerns.

• Job shadowing is an elicitation technique that is part of the broader job observation approach. The observer watches workers perform tasks (either passively or actively) to understand the workflow, especially when the worker cannot articulate the process themselves.
• The other options are not elicitation techniques tied to job observation: A) Identifying stakeholders is an initial BA activity; C) Defining and determining business analysis processes is part of planning; D) Planning how requirements will be approached, traced, and prioritized is elicitation planning (a precursor to elicitation), not the observation-based elicitation.

• There are two solutions: A is worth $456,000 to the organization, B is worth $565,000.
• Management chooses A due to lower cost, less risk, and faster completion.
• The opportunity cost is the value of the best alternative that was not chosen. Since B has the higher value ($565,000) and wasn’t chosen, the foregone value is $565,000.
• Note: The \(|565k - 456k| = 109k\) is the difference in value, not the opportunity cost.

• A. Remove rows where Sales[Status] is Canceled

• E. Remove Sales[Canceled Date]

• B: Removing Sales_Date would remove information users need—the date portion.
• C: Changing Delivery_Time to Integer could alter its meaning or precision and is not necessarily safe.
• D: Splitting the date/time column creates additional columns rather than simply removing unnecessary data.

• Case Assignment Rules normalmente são avaliadas quando o caso é criado. Elas podem ser executadas novamente em uma edição somente se o usuário marcar “Assign using active assignment rules”; isso não acontece automaticamente apenas porque o caso foi fechado.
• Portanto, criar uma regra de atribuição não corrige os centenas de casos já fechados e não garante, por si só, que um caso será transferido antes de ser fechado.

• B — Usar uma ferramenta de dados: corrige os registros históricos já existentes, atualizando o Owner.
• D — Criar uma regra de validação: impede que um caso seja fechado enquanto ainda pertence a uma fila. Exemplo conceitual: se Status = Closed e o proprietário for uma fila, bloquear o salvamento.

• Frequency/likelihood = how often or how likely the risk is to occur.
• Severity/impact = how damaging or costly the consequences would be.

• A minor equipment fault occurring frequently may have high frequency but low severity.
• A major cyberattack occurring rarely may have low frequency but high severity.
• A risk that happens often and causes substantial losses has high frequency and high severity.

• Constrained VMs: VMs whose workloads are experiencing resource pressure, such as insufficient CPU or memory. They may need additional resources or optimization.
• Overprovisioned VMs: VMs allocated more CPU, memory, or storage than their workloads require. Their resources may be reclaimed or reduced.

• Underprovisioned VMs: This is not the predefined view identified for this report question.
• Zombie VMs: These are typically inactive or unused VMs and are useful for cleanup, but they are not the two views specifically intended here to identify inefficient resource allocation.

• GPS coordinates
• Date and time the image was taken
• Camera or device model
• Exposure settings

• Log data: Records events or activities, such as system or application activity.
• Encrypted data: Information intentionally encoded to prevent unauthorized access.
• Sensitive data: A broad classification for information requiring protection; geolocation may be sensitive, but the technical type stored in the image is metadata.

• A business-hours greeting
• An after-hours greeting
• A holiday greeting

• Weekday evenings/nights
• Saturdays and Sundays

1. Auto attendant 1

1. Auto attendant 2

• STP elects the switch with the lowest Bridge ID as the root bridge.
• The Bridge ID consists mainly of bridge priority + MAC address.
• If multiple switches have the same priority, the switch with the lower MAC address is preferred.
• STP bridge priority values are configured in increments of 4096, such as 0, 4096, 8192, and so on. 32768 is the standard default value.

• VPC: A logically isolated virtual network within a cloud provider; it describes network design, not the user-access model.
• NFV: Runs network services as software instead of on dedicated hardware.
• SaaS: Delivers software over the internet. Although the application may be delivered as SaaS, the question emphasizes its availability to multiple user groups, which points to multitenancy.

• B — Both inner and outer classes can be declared as with sharing.

• C — Inner classes do not inherit sharing settings from the container class.

apex 
public with sharing class OuterClass { 
    public with sharing class InnerClass { 
        // Explicitly uses sharing rules 
    } 
}

• Behavioral and anomaly detection
• Threat intelligence integration
• User and entity behavior analytics
• Automated response actions, often through SOAR integration

• Virus signatures: Associated primarily with antivirus or endpoint protection.
• Security agent deployment: Usually an endpoint-management or EDR function.
• Vulnerability scanning: Typically performed by vulnerability-management tools, though a SIEM may integrate their results.

1. x = -100
2. -100 < x < 100
3. 100 = x < 1000
4. x = 1000

• -500 ? class 1
• 0 ? class 2
• 100 ? class 3
• 1000 ? class 4

• Instant messaging/chat: Can be abused to send malicious links or attachments, but P2P file sharing is the more direct high-risk source.
• E-mail: A common malware delivery method, but this question specifically emphasizes an application type associated with direct file exchange.
• End-to-end applications: This describes communication protection or architecture, not a specific application category known for malware distribution.

• Help the team identify the root causes of delays.
• Empower the team to improve its workflow and practices.
• Facilitate removal of impediments.
• Avoid directing the team toward a solution without its involvement.
• Protect quality and sustainable delivery rather than simply accelerating everything.

• A: An impediment log may help, but merely recording problems does not empower the team to solve them.
• B: Directing the team to solutions conflicts with self-management.
• C: Adding impediments to the product backlog may incorrectly treat internal obstacles as product features and delays their resolution.

• Complete MFA, or
• Securely change their password

• Identity Protection: evaluates user and sign-in risk and can trigger remediation.
• Privileged Identity Management (PIM): manages temporary, just-in-time access to privileged roles; it does not automatically require password changes for risky sign-ins.

• Disable high concurrency: Changes workspace-wide behavior and is not the targeted way to isolate these workloads.
• Modify the number of executors: Adjusts capacity and performance, but does not provide workload isolation.
• Set the default environment: Controls libraries and runtime configuration, not compute isolation.

• nmap - 10.11.1.130 — a network scanning command; mitigated with controls such as firewalls, monitoring, or access restrictions.
• “Click this link to get your free gift card.” — a phishing or social-engineering message; addressed through user awareness, email filtering, and authentication controls.
• “Your connection is not private.” — indicates a certificate or TLS validation problem; addressed by correcting the certificate or secure-connection configuration.

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

• Operating profit is affected because transfer price determines internal sales revenue.
• Return on investment (ROI) is affected because ROI depends partly on operating profit.
• Sales revenue is affected because the division records revenue from transferring its output.
• Cost of components purchased is not affected by the transfer price. These are input costs paid to external suppliers and are based on the supplier’s price.

• C — Before update
• D — Before insert

apex 
trigger AccountTrigger on Account (before insert, before update) { 
    for (Account acct : Trigger.new) { 
        acct.Description = 'Updated automatically'; 
    } 
}

• In after insert and after update, Trigger.new records are read-only.
• Use after triggers when you need the record’s final database Id or want to create/update related records.
• Attempting to change a field directly in an after trigger causes a read-only error.

• Report on the discount approval time for quotes

• Dashboard of opportunity stage duration

• Lead conversion trends measure lead-generation effectiveness, not opportunity closing time.
• Campaign ROI evaluates marketing performance, not delays in the sales process.

• Data only needs to be current at 7 AM each day, so scheduled refresh is sufficient.
• Import mode provides the fastest report interaction because data is stored in Power BI’s in-memory engine.
• It supports row-level security (RLS), including the USERNAME() filter.
• You can limit the imported data to the current year and previous three years to reduce model size.
• DirectQuery would generally provide slower visual response times and is unnecessary here.
• Dual is mainly useful in composite models where some tables use DirectQuery and others use Import. That is not required by this scenario.
• Live connection is not appropriate because you are creating the semantic model.

• Microsoft manages the physical datacenter, hardware, and virtualization.
• You manage the virtual machine’s operating system, installed software, configuration, and data.
• You choose the VM size, storage, networking, and scaling options.

• SaaS: You consume a complete application managed by the provider, such as Microsoft 365.
• PaaS: You deploy applications without managing the underlying operating system or VM infrastructure, such as Azure App Service.

• Sales process: Controls which Opportunity Stage values are available.
• Record type: Associates the appropriate sales process with a business scenario and controls available picklist values.
• Page layout: Controls which fields are displayed and whether they are required or read-only.

• Energy Market Team 1 ? Record Type 1, Sales Process 1, Page Layout 1
• Energy Market Team 2 ? Record Type 2, Sales Process 2, Page Layout 2
• Services/Installation Team ? Record Type 3, Sales Process 3, Page Layout 3

• B — Sales staff will tender for riskier contracts:

• C — Sales staff will encroach on other territories:

• D — Sales staff will look for new jobs:

1. insert con; ? 1
2. Database.setSavepoint(); ? 2
3. update con; ? 3
4. Database.rollback(sp_admin); ? 4

• 255.255.255.128 = /25: 128 total, 126 usable
• 255.255.255.192 = /26: 64 total, 62 usable
• 255.255.255.224 = /27: 32 total, 30 usable
• 255.255.255.240 = /28: 16 total, 14 usable

• One for the network address
• One for the broadcast address

• 8 total addresses
• 6 usable addresses
• Mask: 255.255.255.248

• CSIRT: A team that responds to and manages security incidents.
• CVSS: A scoring system for rating the severity of vulnerabilities.
• SOAR: A technology platform for automating and coordinating security operations and incident response.

• Root path cost
• Port priority
• Port ID

text 
interface GigabitEthernet0/1 
 spanning-tree vlan 10 port-priority 64

• Interface number: Helps form the port ID but is not normally configured as the preference value.
• VLAN priority: Not used to select a preferred forwarding interface.
• Hello time: Controls how often BPDUs are sent; it does not select a preferred port.

• A — Tables
• B — Named file formats
• C — Schemas
• E — Databases

Why these are correct

• Tables: Can be cloned using CREATE TABLE ... CLONE. The clone initially uses zero-copy cloning, so storage is shared until changes are made.
• Named file formats: Can be cloned as database objects, preserving the file-format definition.
• Schemas: A schema and its eligible objects can be cloned.
• Databases: A database and its eligible schemas and objects can be cloned.

Why the others are incorrect

• Shares: A share is an account-level data-sharing object, not a normal cloneable database object.
• Users: Users are security principals and cannot be cloned with CLONE.

• Third-party attestation: Provides independent confirmation, often for formal compliance reporting, but is not usually performed frequently.
• Penetration testing: Attempts to exploit vulnerabilities; it focuses on technical security, not overall compliance procedures.
• Vulnerability scans: Identify known technical weaknesses in systems, but do not evaluate whether policies and processes meet compliance requirements.

• Storage usage of files stored in Microsoft Teams: SharePoint site usage report

• Number of active users per team: Microsoft Teams usage report

1. SharePoint site usage report
2. Microsoft Teams usage report

• sn_si_admin is an SIR administrator role.
• The prefix helps prevent naming conflicts between applications.
• It does not refer to a “Secure Identity token” or an instance security check.

• Business risks
• Potential financial, operational, legal, or reputational impact
• How governance reduces risk to organizational objectives
• How much risk the organization is willing to accept

• Custom domains are supported.
• It provides dedicated compute instances.
• It offers enough storage for the applications.
• It supports multiple instances with load balancing between them.
• It is less expensive than higher tiers such as Premium.

• Free and Shared use shared compute and have limited storage, so they cannot meet the dedicated-instance requirement.
• Basic provides dedicated compute and custom domains, but the question’s requirement for the broader multi-instance/load-balancing capability is intended to point to Standard.

• A: Not expanding would increase its dependence.
• B: More business from the same corporation would make dependence worse.
• D: Passing work to other minority businesses does not solve its own dependence.
• E: The passage does not suggest that it can force or influence the corporation to give work to others.

• Labels control access and protection, not blanket exclusion.
• If the user has permission to open a labeled file—especially if the label allows authenticated users to view it—Copilot can use that file in a summary.
• If the label applies encryption and the user lacks the required usage rights, Copilot should not use the file or reveal its contents.
• Copilot honors the user’s existing permissions, so it should not expose labeled content to an unauthorized user.

• Note the question number before leaving—for example, Question 38.
• Use the exam’s question navigator or Back/Previous button to return to that number.
• If you close or refresh the page, your position may not be saved, depending on the site. Reopen the page and select the question number again.
• Avoid using the browser’s Back button if it causes the exam page to reload; use the exam’s built-in navigation instead.

1. Initiate — establish the project, scope, team, and governance.
2. Plan — develop the detailed plan, schedule, resources, and implementation approach.
3. Execute — configure, integrate, migrate, test, and prepare the solution.
4. Deploy — move the solution into production and support go-live.
5. Close — complete handover, confirm outcomes, and formally close the project.

• Malware or malicious software
• Command-and-control tools
• Internet surveillance and intrusion software

• ITAR: A U.S. regulation controlling defense-related articles and services; it is not the international arrangement described.
• Palermo Convention: Focuses on transnational organized crime and related protocols, not export controls for cyber weapons.
• GDPR: European data-protection and privacy legislation.

• A — Technical review by business owner: A business owner may approve the business impact, but a technical review is normally performed by technical personnel.
• C — Cost-benefit analysis after implementation: Cost-benefit analysis should occur before implementation to support the approval decision.
• D — Business continuity testing: This can be appropriate for major changes, but it is primarily part of business continuity and disaster recovery planning—not a universal change-management activity.

• How quickly the vendor must respond to incidents or requests
• Availability or uptime requirements
• Resolution time targets
• Performance expectations and penalties for failing to meet them

• SOW (Statement of Work): Describes the work, deliverables, scope, and schedule.
• MOA (Memorandum of Agreement): Documents an agreement in which parties commit to specific responsibilities.
• MOU (Memorandum of Understanding): Records a general intention to cooperate; it may not be legally binding.

• Microsoft Foundry is an enterprise platform for developers, data scientists, and IT teams.
• It supports the full AI application lifecycle: selecting models, connecting enterprise data, developing, evaluating, deploying, monitoring, and scaling solutions.
• It can include visual tools and low-code experiences, but it is not primarily designed to enable business users to build complete generative AI solutions independently.

• B: You still need to select and configure an appropriate model.
• C: Business users may participate through visual tools, but they are not the primary target audience.
• D: Foundry includes low-code tools, but it is not fundamentally a low-code-only platform.

• Guest access: Controls external users invited into your teams as guests. It is not the primary setting for restricting federated communication by domain.
• Messaging policy: Controls messaging features, such as chat or message editing, rather than which organizations users can communicate with.
• Org-wide Teams settings: Contains broad Teams-wide configuration, but domain-based external communication is configured under External access.

• Microservices: An application design approach that divides software into small services; it does not specifically reduce the number of operating systems.
• Containerization: Uses isolated containers that share the host OS kernel—best match.
• Virtualization: Creates separate virtual machines, and each typically requires its own guest OS, so it does not minimize OS instances as effectively.
• Infrastructure as code: Automates deployment and management of infrastructure; it does not describe the architecture being used.

• Leaf switches provide access ports for servers, users, and other devices.
• Spine switches provide the backbone between leaf switches.
• Every leaf switch connects to every spine switch, creating a predictable, full-mesh fabric between the two layers.
• Leaf switches do not connect directly to other leaf switches, and spine switches do not connect directly to other spine switches.

• A: Adding both a spine and leaf is unnecessary for simply adding access ports.
• B: It focuses on uplink speed, not the scalable topology.
• D: A single spine connection creates a bottleneck and a single point of failure.