QUESTION: 41

The alignment goal "Delivery of I&T services in line with business requirements" is organized into which IT balanced scorecard (BSC) dimension?

Customer
Financial
Internal

Answer(s): A

Explanation:

The alignment goal "Delivery of I&T services in line with business requirements" is organized into the customer dimension of the IT balanced scorecard (BSC). The IT BSC is a strategic performance management tool that helps enterprises to translate their IT vision and strategy into operational objectives and measures. The IT BSC consists of four dimensions: customer, financial, internal, and learning and growth. The customer dimension focuses on how well IT meets the needs and expectations of its customers and stakeholders. Delivery of I&T services in line with business requirements is one of the 17 generic alignment goals defined by COBIT that supports the customer dimension.12

Reference:

COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

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QUESTION: 42

Which of the following management objectives is related to optimization of system performance?

Managed I&T management framework
Managed availability and capacity
Managed service agreements

Answer(s): B

Explanation:

The management objective related to optimization of system performance is managed availability and capacity. A management objective is a desired outcome of the management processes for information and technology. Managed availability and capacity is one of the 40 management objectives defined by COBIT that describes how to ensure that I&T services are delivered at agreed levels, as well as optimized for current and future needs.14

Reference:

COBIT 2019 Framework:
Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

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QUESTION: 43

Which of the following is MOST important to providing trust in operations, confidence in the achievement of enterprise objectives, and an adequate understanding of residual risk?

A continuity of operations response plan
A risk management framework
A managed system of internal controls

Answer(s): C

Explanation:

A managed system of internal controls is most important to providing trust in operations, confidence in the achievement of enterprise objectives, and an adequate understanding of residual risk. A system of internal controls is a set of policies, procedures, practices, tools, techniques, etc., that are designed to provide reasonable assurance that an enterprise will achieve its objectives, prevent or detect errors or fraud, comply with laws and regulations, safeguard assets, etc. A managed system of internal controls means that the system is regularly monitored, evaluated, updated, and improved to ensure its effectiveness and efficiency.15

Reference:

COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

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QUESTION: 44

Which of the following BEST describes the "managed innovation" management objective of the COBIT core model?

Optimize available IT capabilities to support the IT strategy and roadmap.
Achieve competitive advantage, improve customer experience and improve operational effectiveness.
Support the digital transformation strategy of the organization and deliver the desired value.

Answer(s): B

Explanation:

The "managed innovation" management objective of the COBIT core model best describes the outcome of achieving competitive advantage, improving customer experience and improving operational effectiveness. A management objective is a desired outcome of the management processes for information and technology. Managed innovation is one of the 40 management objectives defined by COBIT that describes how to identify, prioritize, and execute innovation initiatives that support the enterprise strategy and objectives. Achieving competitive advantage, improving customer experience and improving operational effectiveness are some of the benefits of managed innovation.12

Reference:

COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

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Free COBIT-2019 Exam Braindumps (page: 11)

QUESTION: 41

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QUESTION: 42

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QUESTION: 43

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QUESTION: 44

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