QUESTION: 29

Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.

See Explanation section for answer.

Answer(s): A

Explanation:

1. usability inspection

Usability evaluation
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
Note:
a) Usability evaluation is a common term for a. Usability test;
b) User survey;
c) Usability inspection.

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QUESTION: 30

A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

See Explanation section for answer.

Answer(s): A

Explanation:

1.quantitative

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QUESTION: 31

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
Users liked the modern look of the website
When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
All users were able to purchase return tickets from Oxford to London very quickly
Users with limited vision spent a lot of time reading the tiny fonts used on the website
Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer(s): A

Explanation:

Satisfaction
The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.
Notes:
1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.
2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.
3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.

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QUESTION: 32

Which one of the following best describes the purpose of a storyboard?

To provide a very early tangible basis for discussions about what the future interactive system could be like for the user, before prototypes are constructed
To obtain a deep understanding of the context of use, user needs and user requirements
To identify where encounters between the user and the interactive system happen
To guide usability test participants who get stuck during a usability test
To communicate important information about users gathered during observation and interviews to interested stakeholders in a popular and efficient way
To gather information about users, goals, tasks, resources and environments - that is, how things are currently done

Answer(s): A

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QUESTION: 29

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QUESTION: 30

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QUESTION: 31

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QUESTION: 32