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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 11 )

Updated On: 9-Feb-2026
Page 11 of 85
PDF with 418 Questions

Which of the following statements is INCORRECT?

  1. Urgent and non-urgent changes follow the same Change Management process
  2. High risk, urgent changes should be considered by the CAB Emergency Committee
  3. Urgent changes need not necessarily be reviewed, unless there is time to do so
  4. The justification for urgent changes should always be based on sound business reasons

Answer(s): C



Exhibit: * Missing*

Which is the correct combination of Service Management terms across the Lifecycle?

  1. 1A, 2B, 3C, 4D
  2. 1C, 2D, 3A, 4B
  3. 1C, 2B, 3A, 4D
  4. 1B, 2C, 3D, 4A

Answer(s): C



Which processes review underpinning contracts on a regular basis?

  1. supplier management, demand management and service level management
  2. supplier management and demand management
  3. supplier management and service level management
  4. demand management and service level management

Answer(s): C



What guidance does ITIL give on the frequency of production of service reporting?

  1. Service reporting intervals must be the same for all services
  2. Reporting intervals should be set by the Service Provider
  3. Reports should be produced weekly
  4. Service reporting intervals must be defined and agreed with the customers

Answer(s): D



In Availability Management, Confidentiality and Integrity are elements of:

  1. Reliability
  2. Serviceability
  3. Security
  4. Maintainability

Answer(s): C






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