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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 12–13 (page: 11)

Updated On: 10-Feb-2026

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QUESTION: 12

Which of the following statements is INCORRECT?

Urgent and non-urgent changes follow the same Change Management process
High risk, urgent changes should be considered by the CAB Emergency Committee
Urgent changes need not necessarily be reviewed, unless there is time to do so
The justification for urgent changes should always be based on sound business reasons

Answer(s): C

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QUESTION: 12

Exhibit: * Missing*

Which is the correct combination of Service Management terms across the Lifecycle?

1A, 2B, 3C, 4D
1C, 2D, 3A, 4B
1C, 2B, 3A, 4D
1B, 2C, 3D, 4A

Answer(s): C

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QUESTION: 12

Which processes review underpinning contracts on a regular basis?

supplier management, demand management and service level management
supplier management and demand management
supplier management and service level management
demand management and service level management

Answer(s): C

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QUESTION: 13

What guidance does ITIL give on the frequency of production of service reporting?

Service reporting intervals must be the same for all services
Reporting intervals should be set by the Service Provider
Reports should be produced weekly
Service reporting intervals must be defined and agreed with the customers

Answer(s): D

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QUESTION: 13

In Availability Management, Confidentiality and Integrity are elements of:

Reliability
Serviceability
Security
Maintainability

Answer(s): C

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