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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 12 )

Updated On: 9-Feb-2026
Page 12 of 85
PDF with 418 Questions

A plan for managing the end of a supplier contract should be created when?

  1. The contract is being negotiated
  2. The contract is about to be ended
  3. The Supplier Manager decides that there is a risk the contract might need to end soon
  4. The contract has been agreed

Answer(s): A



Which of the following is NOT a valid objective of problem management?

  1. to restore service to a user
  2. to manage problems throughout their lifecycle
  3. to prevent problems and their resultant incidents
  4. to minimize the impact of incidents that cannot be prevented

Answer(s): A



Which of the following is NOT a benefit of using public frameworks and standards?

  1. They are validated across a wide range of environments making them more robust
  2. Knowledge of public frameworks is more likely to be widely distributed
  3. They make collaboration between organizations easier by giving a common language
  4. They are always free ensuring they can be implemented quickly

Answer(s): D



From a well-informed User’s perspective, which of the following is a likely sequence in the management of a service failure?

  1. Incident Management, Problem Management, Release Management, Change Management
  2. Incident Management, Problem Management, Change Management, Release Management
  3. Change Management, Incident Management, Problem Management, Release Management
  4. Incident Management, Change Management, Release Management, Problem Management

Answer(s): B



Which of the following sentences BEST describes a Standard Change?

  1. A change to the service provider's established policies and guidelines
  2. A pre-authorized change that has an accepted and established procedure
  3. A change that is made as the result of an audit
  4. A change that correctly follows the required change process

Answer(s): B






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