Which of the following is the BEST definition of an Event?
Answer(s): B
Which of these is/are TRUE?1 Functional escalation is an essential part of the Incident Management process2 All calls to the Service Desk should be treated as incidents3 Service Requests can be handled by Service Desk Staff
Answer(s): A
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Answer(s): C
Which of the following is NOT a function?
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