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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 13 )

Updated On: 9-Feb-2026
Page 13 of 85
PDF with 418 Questions

Which of the following sentences BEST describes a standard change?

  1. a pre-authorized change that has an accepted and established procedure
  2. a change to the service provider's established policies and guidelines
  3. a change to that correctly follows the requires change process
  4. a change that is made as the result of an audit

Answer(s): A



IT Service Continuity strategy should be based on:

1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment

  1. 2, 3 and 4 only
  2. 1, 2 and 3 only
  3. 1, 3 and 4 only
  4. 1, 2 and 4 only

Answer(s): A



At what point should capacity requirements of a proposed system be first considered?

  1. Leave it until the system is implemented and see if the system works O.K.
  2. As early as possible
  3. When the Development Manager has completed testing and passes the system to Operations for operational testing
  4. Just before the system goes live

Answer(s): B



The BEST description of the purpose of Service Operation is?

  1. To decide how IT will engage with suppliers during the Service Management Lifecycle
  2. To proactively prevent all outages to IT Services
  3. To deliver and support IT Services at agreed levels to business users and customers
  4. To design and build processes that will meet business needs

Answer(s): C



Even Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?

  1. Service Transition
  2. Service Operation
  3. Service strategy
  4. Continual Service Improvement

Answer(s): B






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