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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 26–27 (page: 22)

Updated On: 10-Feb-2026
Page 22 of 85
PDF with 418 Questions

Defining the processes needed to operate a new service is part of:

  1. Service Design: Design the processes
  2. Service Transition: Plan and prepare for deployment
  3. Service Strategy: Develop the offerings
  4. Service Operation: IT Operations Management

Answer(s): A



Which of the following statements is FALSE?

  1. If the root cause and a temporary work-around have been identified for a problem it becomes a known error
  2. All known errors need to be resolved to user satisfaction
  3. A known error can be kept open when a work-around is being used
  4. Incidents are not the only source of known errors

Answer(s): B



The MAIN purpose of the Service Portfolio is to describe services in terms of?

  1. Business Value
  2. Functionality
  3. IT Assets
  4. Service Level Requirements

Answer(s): A



Which of the following is the CORRECT definition of release unit?

  1. the portion of a service or IT infrastructure that is normally released together
  2. the team of people responsible for implementing a release
  3. a measurement of cost
  4. a function described within service transition

Answer(s): A



A Process Owner has been identified with an "I" in a RACI matrix.
Which of the following would be expected of them?

  1. Perform an activity
  2. Be kept up to date on the progress of an activity
  3. Manage an activity
  4. Tell others about the progress of an activity

Answer(s): B



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