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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 24–25 (page: 21)

Updated On: 10-Feb-2026
Page 21 of 85
PDF with 418 Questions

Which of the following is the CORRECT description of the Seven R's of Change Management?

  1. A set of questions that should be asked to help understand the impact of Changes
  2. A definition of the roles and responsibilities required for Change Management
  3. A set of questions that should be asked when reviewing the success of recent change
  4. A seven step process for releasing Changes into production

Answer(s): A



In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?

  1. Setting measurement targets
  2. Taking measurements and recording metrics
  3. Baseline assessments
  4. Service and process improvements

Answer(s): D



Which of the following are NOT operational costs?

  1. Staff
  2. Consultancy
  3. A mainframe purchase
  4. Accommodation rental

Answer(s): C



Which of the following statements is CORRECT?

  1. The CMS is part of the Configuration Management Data Base (CMDB)
  2. The KEDB and the CMS form part of the larger SKMS
  3. The Service Knowledge Management System (SKMS) is part of the CMS
  4. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

Answer(s): B



IT operations management have been asked by a customer to carry out non-standard activity that will cause them to miss an agreed service level target. How should they respond?

  1. they should escalate this decision to service strategy
  2. accept the request as they must support customer business outcomes
  3. make a decision based on balancing stability and responsiveness
  4. refuse the request because they must operate the service to meet the agreed service levels

Answer(s): C



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