Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 27–28 (page: 23)

Updated On: 10-Feb-2026

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:

  1. Initial testing, Education and Awareness and Assurance
  2. Education and Awareness, Review and Audit
  3. Organization and Implementation Planning and Risk Reduction Measures
  4. Business Impact Analysis, Risk Assessment and Business Continuity Strategy

Answer(s): D



Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  1. Whether to buy an application or build it
  2. Should application development be outsourced
  3. Who the vendor of the storage devices will be
  4. Where the vendor of an application is located

Answer(s): A



Which of the following is NOT an example of self-help capabilities?

  1. requirement to always call the service desk for service requests
  2. a direct interface into the back end process-handling software
  3. web front-end
  4. menu-driven range of self help and service requests

Answer(s): A



Which of the following is NOT a valid objective of Problem Management?

  1. To restore service to a user
  2. To eliminate recurring Incidents
  3. To prevent Problems and their resultant Incidents
  4. To manage Problems throughout their lifecycle

Answer(s): A



Which of these statements reflect the activities of IT Financial Management?
1 IT Financial Management may calculate the prices to be charged for IT services
2 IT Financial Management ensures that the IT department charges those who benefit from IT

  1. Only 1
  2. Only 2
  3. Neither
  4. 1 and 2

Answer(s): A



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