Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 29–30 (page: 25)

Updated On: 10-Feb-2026

Major Incidents require:

  1. separate procedures
  2. longer timescales
  3. less urgency
  4. less documentation

Answer(s): A



Which of the following statements about Service Asset and Configuration Management is/are CORRECT?

1 A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2 Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

  1. Neither ofthe above
  2. Both ofthe above
  3. 2 only
  4. 1 only

Answer(s): B



Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:

  1. The reliability of the CIs
  2. The level at which components will be independently changed
  3. The suitability of the available software to hold the information
  4. The availability of spares for CIs

Answer(s): B



Service Acceptance criteria are used to?

  1. Ensure the design stage of the Lifecycle
  2. Ensure Portfolio Management is in place
  3. Ensure delivery and support of a service
  4. Ensure service Key Performance Indicators (KPIs) are reported

Answer(s): C



Exhibit:

What would be the next step in the continual service improvement model (CSI) after (please refer to the exhibit).

  1. what is the return on investment?
  2. how much did it cost?
  3. what is the value on investment?
  4. how do we keep the momentum going?

Answer(s): D



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