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ITIL ISEB-ITILF Exam Questions
The Foundation Examination - ITIL (Page 8 )

Updated On: 25-Apr-2026
Page 8 of 85
PDF with 418 Questions

Service Assets are used to create value.
Which of the following are the MAJOR types of Service Asset?

  1. Services and Infrastructure
  2. Applications and Infrastructure
  3. Resources and Capabilities
  4. Utility and Warranty

Answer(s): C



Which of the following is NOT a function?

  1. Technical Management
  2. Incident Management
  3. Service Desk
  4. Application Management

Answer(s): B



Which of these would fall outside the scope of a typical service change management process

  1. An urgent need to replace a CPU to restore a service during an incident
  2. A change to a contract with a supplier
  3. A change to a business process that depends on IT Services
  4. A firmware upgrade to a server that is only used for IT Service Continuity purposes

Answer(s): C



Who must always authorize a Request for Change before the change is built and tested?

  1. The Configuration Manager
  2. The Change Initiator
  3. The Change Manager
  4. Release Management

Answer(s): C



Which of the following is NOT one of the five individual aspects of Service Design?

  1. The design of the Service Portfolio, including the Service Catalogue
  2. The design of Market Spaces
  3. The design of new or changed services
  4. The design of the technology architecture and management systems

Answer(s): B



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