Free ISEB-ITILF Exam Braindumps (page: 6)

Page 6 of 106

Which of the following statements about processes is CORRECT?

1 A process is always organized around a set of objectives
2 A process should be documented

  1. 1 only
  2. 2 only
  3. Neither ofthe above
  4. Both ofthe above

Answer(s): D



Which of the following is NOT the responsibility of the Release Management process?

  1. The physical aspects of software control
  2. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
  3. Helping to determine the software release policy
  4. Distributing software

Answer(s): B



In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

  1. Service Transition
  2. Service Design
  3. Service Strategy
  4. Service Operation

Answer(s): B



To add value to the business, what are the four reasons to monitor and measure?

  1. manage; monitor; diagnose; intervene
  2. Validate; Direct; Justify; Intervene
  3. report; manage; improve; extend
  4. plan; predict; report; justify

Answer(s): B






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