Free ISEB-ITILF exam questions in PDF & AI Tutor

QUESTION: 7

Possible problems with Change Management include:

Greater ability to absorb a large volume of change
Increased visibility and communication of changes
Lack of ownership of impacted services
Better alignment of IT services to actual business needs

Answer(s): C

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QUESTION: 7

Which of the following statements is INCORRECT?

The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
The SKMS is part of the Configuration Management System (CMS)
The SKMS can include data on the performance of the organization
The SKMS can include user skill levels

Answer(s): B

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QUESTION: 7

Which process is responsible for recording the current details, status, interfaces and dependencies of all the services that are being run or being prepared to run in the live environment?

service level management
service catalogue management
demand management
service transition

Answer(s): B

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QUESTION: 8

Which of the following is the BEST definition of an Event?

The unknown cause of one or more Incidents
Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
Reducing or eliminating the cause of an Incident or Problem
An unplanned interruption to an IT service

Answer(s): B

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Which of these is/are TRUE?
1 Functional escalation is an essential part of the Incident Management process
2 All calls to the Service Desk should be treated as incidents
3 Service Requests can be handled by Service Desk Staff

1 and 3
All three of them
Only 1
1 and 2

Answer(s): A

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ITIL ISEB-ITILF Exam Questions The Foundation Examination - ITIL (Page 7 )

QUESTION: 7

QUESTION: 7

QUESTION: 7

QUESTION: 8

QUESTION: 8

ITIL ISEB-ITILF Exam Questions
The Foundation Examination - ITIL (Page 7 )