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ITIL ISEB-PM1 Exam
ISEB-PM1 Foundation Certificate in Project Management (Page 19 )

Updated On: 9-Feb-2026
Page 19 of 126
PDF with 625 Questions

A team member notifies the project manager that the activities comprising a work package are no longer appropriate.
It would be BEST for the project manager to be in what part of the project management process?

  1. Corrective action
  2. Integrated change control
  3. Monitoring and controlling
  4. Project closing

Answer(s): C



During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation.
Which part of the quality management process is the project manager involved in?

  1. Perform Quality Assurance
  2. Project Control
  3. Perform Quality Control
  4. Plan Quality

Answer(s): C



The project manager notices that project activities being completed by one department are all taking slightly longer than planned. To date, none of the activities/work packages have been on the critical path, nor have they affected the critical chain planning that has occurred. The project manager is bothered by the problem, since four of the next five critical path activities are being completed by this department. After making three calls, the project manager is finally able to converse with the department manager to determine what is going on. The conversation is slow, because both speak different native languages and they are trying to converse in French, a shared language. To make communication easier, the project manager frequently asks the department manager to repeat back what has been said. The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment.

What is the BEST thing to do?

  1. Create a better communications management plan that requires only one language to be the universal language on the project and have translators readily available on a moment's notice.
  2. Contact someone else in the department who speaks the project manager's native language better to confirm the department manager's opinion.
  3. Find out if the upcoming activities should be re estimated.
  4. Work on increasing the effectiveness of the performing organization by recommending continuous improvement of the policy in question.

Answer(s): D



The sponsor is worried about the seller deriving extra profit on the cost plus fixed fee (CPFF) contract. Each month the sponsor requires the project manager to submit CPI calculations and an analysis of the cost to complete. The project manager explains to the sponsor that extra profits should NOT be a worry on this project because:

  1. The team is making sure the seller does not cut scope.
  2. All costs invoiced are being audited.
  3. There can only be a maximum 10 percent increase if there is an unexpected cost overrun.
  4. The fee is only received by the seller when the project is completed.

Answer(s): B



Which of the following is the LEAST effective way to influence the factors that create changes to the cost baseline?

  1. Review the project scope with the functional manager responsible for the greatest number of requested changes.
  2. Explain to those requesting changes the negative impact of change to the project.
  3. Eliminate the scope causing the most changes.
  4. Notify all stakeholders that no more changes will be allowed.

Answer(s): D






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