Free ITIL-4-FOUNDATION Exam Braindumps (page: 24)

Page 24 of 90

What can a service remove from the consumer and impose on the consumer?

  1. Utility
  2. Asset
  3. Cost
  4. Outcome

Answer(s): C



What does 'change enablement' PRIMARILY focus on?

  1. Changes to service levels
  2. Changes to products and services
  3. Changes to organizational structure
  4. Changes to skills and competencies

Answer(s): B



Which is handled as a service request?

  1. An investigation to identify the cause of an incident
  2. A compliment about an IT support team
  3. The failure of an IT service
  4. An emergency change to implement a security patch

Answer(s): B



Which is a key requirement for a successful service level agreement (SLA)?

  1. Using individual metrics that relate to the service catalogue
  2. Using bundled metrics to relate performance to outcomes
  3. Using single-system-based metrics that relate to outputs
  4. Using an agreement between the service provider and service supplier

Answer(s): B



Page 24 of 90



Post your Comments and Discuss ITIL® ITIL-4-FOUNDATION exam with other Community members:

David commented on December 18, 2024
Nice questions
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good questions
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