Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Answer(s): C

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

Answer(s): D

What is important for a 'continual improvement register' (CIR)?

Improvement ideas are documented, assessed and prioritized
Improvement ideas from many sources are kept in a single CIR
Improvement ideas that are not being actioned immediately are removed from the CIR
Improvement ideas are tested, funded and agreed

Answer(s): A

Which is a purpose of the 'service level management' practice?

To establish and nurture the links between the organization and its stakeholders
To ensure that the organization's suppliers and their performance are managed appropriately
To support the agreed quality of a service by handling all agreed, user-initiated service requests
To set clear business-based targets for service levels

Answer(s): D

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