Free ITIL-4-FOUNDATION Exam Braindumps (page: 25)

Page 25 of 90

Which is considered by the 'partners and suppliers' dimension?

  1. Using artificial intelligence
  2. Defining controls and procedures
  3. Using formal roles and responsibilities
  4. Working with an integrator to manage relationships

Answer(s): D



Which practice recommends using tools for collaboration and the automated matching of symptoms?

  1. Problem management
  2. Service level management
  3. Incident management
  4. Service request management

Answer(s): C



Which practice would help a user gain access to an application that they need to use?

  1. Service configuration management
  2. Change enablement
  3. Service request management
  4. Service level management

Answer(s): C



What is used to link activities within the service value chain?

  1. Service level agreements
  2. Inputs, outputs and triggers
  3. Opportunity, demand and value
  4. Service desk

Answer(s): B



Page 25 of 90



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