Which is the correct definition of a customer facing service?
Answer(s): A
Which of the following would commonly be found in a contract underpinning an IT service?1. Financial arrangements related to the contract2. Description of the goods or service provided3. Responsibilities and dependencies for both parties
Answer(s): D
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Answer(s): B
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