QUESTION: 49

Which process would be used to compare the value that newer services have offered over those they have replaced?

Availability management
Capacity management
Service portfolio management
Service catalogue management

Answer(s): C

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QUESTION: 50

Which of the following BEST describes the purpose of access management?

To provide a channel for users to request and receive standard services
Provides the rights for users to be able to use a service or group of services
To prevent problems and resulting Incidents from happening
To detect security events and make sense of them

Answer(s): B

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Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

1 and 2 only
2 and 3 only
1 and 3 only
All of the above

Answer(s): B

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QUESTION: 52

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

RACI model
Incident model
Continual service improvement (CSI) approach
The Deming Cycle

Answer(s): A

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Free ITIL® ITILFND-2011 Exam Questions (page: 14)

QUESTION: 49

QUESTION: 50

QUESTION: 51

QUESTION: 52

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