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Free ITILFND-2011 Exam Braindumps (page: 12)

Page 11 of 130
PDF with 519 Questions

What is the result of carrying out an activity, following a process or delivering an IT service known as?

  1. Outcome
  2. Incident
  3. Change
  4. Problem

Answer(s): A



Which process will regularly anal0yse incident data to identify discernible trends?

  1. Service level management
  2. Problem management
  3. C0hange management
  4. Event management

Answer(s): B



Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  1. Service level management
  2. IT operations management
  3. Capacity management
  4. Incident management

Answer(s): B



Why is it important for service providers to understand patterns of business activity (PBA)?

  1. PBA are based on organizational roles and responsibilities
  2. IT service providers CANNOT schedule changes until they understand PBA
  3. Demand for the services delivered by service providers are directly influenced by PBA
  4. Understanding PBA is the only way to enable accurate service level reporting

Answer(s): C






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