Free ITILFND-2011 Exam braindumps download (ITILFND-2011 exam dumps Free)

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Answer(s): C

Which of the following is service transition planning and support NOT responsible for?

Prioritizing conflicts for service transition resources
Coordinating the efforts required to manage multiple simultaneous transitions
Maintaining policies, standards and models for service transition activities and processes
Detailed planning of the build and test of individual changes

Answer(s): D

Which process is responsible for sourcing and delivering components of requested standard services?

Answer(s): A

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Answer(s): D

Which of the following statements BEST describes the aims of release and deployment management?

To build, test and deliver the capability to provide the services specified by service design
To ensure that each release package specified by service design consists of a set of related assets and service components
To ensure that all changes can be tracked, tested and verified if appropriate
To record and manage deviations, risks and issues related to the new or changed service

Answer(s): A

Free ITILFND-2011 Exam Braindumps ITIL 2011 Foundation Questions 76–80 (page: 17)