Availability management is directly responsible for the availability of which of the following?
Answer(s): A
Which process is responsible for managing relationships with vendors?
Answer(s): C
Which of the following service desk organizational structures are described in service operation?1. Local service desk2. Virtual service desk3. IT help desk4. Follow the sun
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Answer(s): B
Post your Comments and Discuss ITIL® ITILFND-2011 exam prep with other Community members: