QUESTION: 5

Availability management is directly responsible for the availability of which of the following?

IT services and components
IT services and business processes
Components and business processes
IT services, components and business processes

Answer(s): A

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QUESTION: 6

Which process is responsible for managing relationships with vendors?

Change management
Service portfolio management
Supplier management
Continual service improvement

Answer(s): C

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QUESTION: 7

Which of the following service desk organizational structures are described in service operation?

1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

1, 2 and 4 only
2, 3 and 4 only
1, 3 and 4 only
1, 2and 3 only

Answer(s): A

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QUESTION: 8

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

The change authorization board
The change advisory board
The change implementer
The change manager

Answer(s): B

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Free ITILFND-2011 Exam Braindumps (page: 3)

QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8

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