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ITIL ITILFND-2011 Exam Questions
ITIL 2011 Foundation (Page 3 )

Updated On: 16-Feb-2026
Page 3 of 105
PDF with 519 Questions

Which process is responsible for managing relationships with vendors?

  1. Change management
  2. Service portfolio management
  3. Supplier management
  4. Continual service improvement

Answer(s): C



Which of the following service desk organizational structures are described in service operation?

1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

  1. 1, 2 and 4 only
  2. 2, 3 and 4 only
  3. 1, 3 and 4 only
  4. 1, 2and 3 only

Answer(s): A



What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  1. The change authorization board
  2. The change advisory board
  3. The change implementer
  4. The change manager

Answer(s): B



The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  1. People, process, partners, performance
  2. Performance, process, products, plans
  3. People, process, products, partners
  4. People, products, plans, partners

Answer(s): C



Within service design, what is the key outputhanded over to service transition?

  1. Measurement, methods and metrics
  2. Service design package
  3. Service portfolio design
  4. Process definitions

Answer(s): B






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